Business process outsourcing

Business processes can take a lot of resource to organise efficiently. For years we have used our expertise and technology working on behalf of clients to deliver a range of "back office" processes. Some use online systems, others involve paper processes, but all involve elements of validation, data entry and checking, and above all the highest levels of customer service when dealing with your clients.

We appreciate that during periods of change organisations may need someone else to take the strain when processing claims, or completing time consuming elements of back office processes. We are able to respond quickly and professionally to our requests; Our management team has extensive experience setting up complex projects. Our in-house IT team can design and implement software solutions to ensure our service to you is of the highest quality and our flexible and progressive employment policies, coupled with our expertise in business skills training ensure our clients enjoy the benefits of a committed, professional and well-trained project team. Within our current contracts we have devised processes around the following activities :

• Application Processing

• Report Distribution

• Complaint Monitoring

• Training Course Administration

• Trainer Approvals

• Invoice Processing

For the Ministry of Defence we provide administrative support by processing thousands of claims for serving and ex-service personnel in relation to learning credits.

Case Studies

• Raising Tourism Standards

  G4S provide administration and assessment services to over 24,000 accommodation providers.

  View Case Study