Energy Performance Certificates (EPCs)

As a supplier of vital Energy Services, we have the capacity to provide low cost Energy Performance Certificates for domestic, non-commercial properties across the UK, through our nationally distributed workforce.

SERVICE PROVISION

G4S have the capability to provide energy performance certificates through our own extensive network of employed Domestic Energy Assessors (DEAs). All of our EPCs are delivered through the latest on-line technologies for a wide range of clients including local authorities, letting agents, estate agents, housing associations, landlords and private home owners. Our DEAs are all fully accredited licensed members, with extensive experience and knowledge of working within field based environments.

We have the know how to provide you with a professional assessment which enables the end-user to improve energy efficiency levels within their home.

Main features of our service include:

• National coverage
• Fully accredited DEAs
• Rapid service turnaround
• Online tracking service
• Secure online hosting of the completed EPC
• 24/7 ordering system
• Comprehensive Professional Indemnity and Public Liability Insurance cover

OUR PEOPLE

We ensure that our DEAs have undergone a complete training and competency process. In addition our assessors have:

• Received full advanced background checks by the Criminal Bureau Agency
• Received additional soft skills training to enhance the customer interaction experience

DYNAMIC APPOINTMENT SCHEDULING

Through our scheduling and dispatch system, we have the capability to provide a high quality service to all of our customers. Core features of our scheduling system include:

• 2 hour time slots
• Automatic transfer of EPC request to handheld
• Comprehensive reporting

QUALITY ACCREDITATION

Our DEAs implement an internal continual monitoring programme to analyse the quality of our work, therefore enabling us to proactively regulate the calibre of our service, and maintain continuous improvement.

• ISO 9001:2008
• ISO 14001:2004
• OHSAS 18001:2007