Consultancy

Constant and rapid change is a fact of life in both the private and public sectors. Inevitably, organisational change requires staff to change - to work with new information or processes, to think about their role in different ways and/or to acquire new skills.

Being able to establish the best way to do something often takes an outside partner and one with quality as a focus ensures that customer service is embedded as part of the process. Our team of over 100 business and industry experts offer the most appropriate consultancy services to ensure organisational goals become reality. As the leading assessment body for Customer Service Excellence, our learning can ensure that your progress is swift, effective and achieves results where it matters in your service delivery.

We offer the following services:

• Benchmarking 
• Gap Analysis
• Business Process Outsourcing

Making sure that changes stay for good

Organisations can often see what needs to be achieved, but may need an external facilitator to make the leap. Our consultants are able to provide training and mentoring to spread ensure message and ensure a needed change becomes a reality.

Case Studies

• G4S aids culture change

  Halton Housing Trust engaged G4S to devised a unique culture change programme

  View Case Study

• CSE raises GCH standards

  GCH have successful used Customer Service Excellence as a tool to help deliver exceptional service

  View Case Study