Healthcare Logistics - GP Call Centre Add this

G4S is responsive to the needs of its customers and the patients it transports, and operates a dedicated call and booking centre for non-emergency patient transport services.

Overview

G4S is one of the largest private sector operators of ambulances in the UK and the first organisation to deliver a county wide non-emergency patient transport service.

We are committed to providing flexible and responsive services that ensure all patients are moved securely, comfortably and with the utmost respect for their dignity.  

G4S works with its customers as a strategic partner to find effective, end-to-end solutions to their evolving needs.  We aim to develop long-term relationships with our customers and add real value by developing innovative  services that are tailored to their requirements.

Surrey GP call centre

Our contract with Surrey Primary Care Trust covers around 250,000 patient journeys per year out-patients, discharges, admissions, and inter-hospital transfers. 

The contract covers all hospitals and treatment centres within the county of Surrey and was awarded in 2006.  Bookings for  patient journeys were originally made by GPs and hospital staff.

Journey bookings were made by hundreds of individuals across the county and a significant

Our team now takes around 40,000 calls per year and books around 31,500 patient journeys which would previously have been carried out by over 100 different centres.  This frees a significant amount of time for staff at hospitals, GP surgeries and other treatment centres to concentrate on other core tasks.

Awards and registrations

The G4S Healthcare Logistics contracts hold the British Safety Council (BSC) Five Star standard, ISO 9001:2008 registration and Investors in People.