Securing Your World

G4S Job Brokers to guide job-seekers on their journey back to work

02 February 2011

Highly-skilled Job Brokers will provide individual support to each person enrolling on the government’s new Work Programme in contract areas managed by G4S, the company confirmed today

Appearing before the Work and Pensions Select Committee this morning, Sean Williams, Managing Director of the G4S Welfare to Work Programme, explained what the ‘customer journey’ would look like under the proposed G4S delivery model.  Job Brokers will provide a personal service through dedicated personal advisers for every jobseeker from the moment they join the Work Programme through to their first few weeks of work and beyond.

“The Job Broker will welcome that person on to the programme, come up with a realistic job goal and an individual action plan, based on a needs assessment by an expert adviser,” said Sean.

“They may help them out with housing, with debt issues, and work on some of the basics, like getting a decent CV.”

Sean added that all jobseekers would then stay with that personal adviser for the whole two years of the programme.

“They have someone who they know is looking after to them; has their best interests at heart and is guiding them on their journey back to work.”

G4S will subcontract all frontline job brokerage to the very best Job Brokers currently delivering in the UK. These Job Brokers may be large national providers, or smaller local organisations from the public, private and voluntary sectors. They will be responsible for activities such as:

•Identifying realistic job goals

•Building motivation and confidence


•Application form-filling

•In-work benefit calculations

•Interview skills practice

•Sourcing vacancies

•Cold-calling employers

Many Job Brokers will also offer in-work support over the first six months of employment. Job Brokers in turn will be supported by a ‘Knowledge Bank’ of specialists, providing additional support such as housing advice, mental health support, literacy and numeracy training, drug and alcohol rehabilitation and childcare guidance.

G4S has been shortlisted on the Department for Work and Pensions Framework to bid for The Work Programme in seven regions: East Midlands; London; the North East; the North West; Scotland; the South East; and Yorkshire and the Humber.

1.    For more information about the G4S Welfare to Work programme visit

2.    A full webcast of the today’s evidence sessions can accessed from the Parliament website at:

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About G4S


G4S Care & Justice Services (UK) is a pioneering provider of critical services and employs almost 8,000 people to deliver a wide range of services to central and local government and their agencies; regulatory bodies; UK police forces and the private sector. Its range of services includes: adult and youth custody and rehabilitation; children’s services; court services; inter-prison transportation; electronic monitoring; immigration detention and escorting; welfare to work, and police support services.

G4S is the world's leading security solutions group, which specialises in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat.

G4S is the largest employer quoted on the London Stock Exchange and has an additional stock exchange listing in Copenhagen.

G4S has operations in more than 120 countries and more than 625,000 employees. For more information on G4S, visit


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