Management biographies
Flexible, streamlined and efficient management structure.
To support your requirements, we have created a management structure, which is designed to be flexible, streamlined and efficient. It has been applied across our contracts in the South East and Greater London area to ensure you have day to day operational support from your local contract manager, as well as support from top-line management.
Regional Director
Area Manager, National Accounts Manager and Business Development Manager
Contract Manager/Reatil Support Manager
Shaun Lownds
Shaun has worked for G4S for over 19 years holding key positions during this time such as: operational manager and service delivery manager to area manager and now, regional director.
Prior to working for G4S, Shaun served for the HM Armed Forces – Coldstream Guards, which gave Shaun the training early on in his career to be able to fulfil his role at G4S. Through his experience Shaun has been able to implement strategies and efficiencies that have lead to the success and development of many customers.
Shaun’s primary focus is service delivery, ensuring customers have the right solution that best suit their business requirements. Our management team have business portfolios that are local to them, so they are best placed to understand your needs and meet the changing security demands you may face, quickly and professionally.
There are three area managers who work across the South East and London region; Alan, Kelly, Chris Biggers and Paul Jones.
Alan Kelly , Area Manager - Retail
Alan has worked for G4S for over 32 years and has a wealth of experience in the security industry. Alan overseas the running of five national companies and retail parks within the region, he is also responsibile for seven retail support managers, nine store detectives and over 400 retail officers.
Key locations in Alan’s portfolio include: South Wales, London, Bristol, Exeter and Cardiff.
Paul Jones, Area Manager
Paul joined G4S in 2001 as a retail contract manager, Paul then gained promotion to area manager taking overall responsibility for operational delivery in the South East and London Region.
Prior to joining G4S Paul worked in the retail and licensing trade, and was fortunate enough to be able to transfer his management skills he gained to G4S. However, his early career experiences were spent in the catering hospitality trade, training as a chef.
Paul is responsible for the overall operational service delivery of manned security services for the South East and Greater London Region, whilst continuing to maintain and grow the accounts through innovative solutions, and a pro-active approach to service excellence.
Chris Biggers , Area Manager
After completing a degree in Business at Plymouth University, Chris commissioned in to the Royal Welch Fusiliers in 2002. After serving 6 ½ years with the regiment Chris joined G4S as area manager for the South East and London Region. The combination of his business and forces background has helped Chris manage over 100 customers, understand the industry as well as customers’ security requirements.
Chris’ responsibilities focus on operational delivery to the customer and management with duties including day to day support and management for the area’s contract managers, building customer relationships, delivering security solutions, and ensuring accurate reporting of information is delivered to senior management.
Christophe Dezeure, National Accounts Manager
Chris joined G4S in December 2001 as a retail security officer. Chris was promoted throughout the years to contract support manager, contract manager and now national accounts manager.
Chris’ responsibilities focus on service delivery to customers covering all security aspects, developing the account, bringing in new security solutions and compiling reports for the customer.
Prior to joining G4S, Chris was working as a martial arts and combat instructor, as well as leading security at nightclubs in Belgium.
Lucinda Lewis-Saunt, Business Development Manager
Lucinda has worked for G4S for since January 2008, initially within the South West Region and then later in 2008 moving to areas that cover the South East and London Region.
Prior to working for G4S, Lucinda worked in business development for 10 years, predominantly within the Health & Safety / Security arena.
Lucinda’s primary focus is new business development, which involves working closely with the regional director and operations colleagues. This is to ensure G4S offers the right solution that best suit our prospective customers’ business requirements.
G4S value experience and is always keen to retain and promote staff through the company. As a result many of our managers have a lot of experience within the security industry and within G4S, with the average length of service for the contract managers in the region being typically over 10 years.
Many of our managers started their careers as security officers or supervisors and have been promoted through the business. There is a strong police and military background to many of our employees, however G4S does recognise that other areas of commerce can provide valuable fresh thinking to our service provision and therefore have managers from various industry backgrounds in the business.
Our managers look after customers within a small geographic area to ensure they maintain regular contact and oversight of the operation. This is made easier, as all our contract mangers live locally to the geographic area they look after. Each contract manager has between 15-20 clients that range from head office to industrial locations.
South East and London Region covers more than most would assume. We cover up to and including Greater London, Ipswich, across to Luton, down to the south coast, and as far west as Chichester. The region is further split into eight distinct areas: Greater London, Kent, East Sussex, West Sussex, Surrey, Essex, Suffolk and Hertfordshire.
It is the contract manager’s responsibility to:
- Promote the regional business in a positive manner and actively grow the portfolio in line with target expectations
- Deliver an exceptional standard of customer service, which exceeds expectations
- Deliver performance of portfolio to a high standard and meet all KPI requirements
- Deliver the service in line with contractual requirements and budgetary expectation
- Deliver all price increase requirements in-line with appropriate renewal dates
- Deliver all site documentation in-line with contract and legal requirements, including Assignment Instructions, and Health & Safety risk assessments
- Maximise staff retention through training development and a robust welfare programme
- Motivate and encourage all staff to achieve best possible results.