Quality assurance Add this

As the name suggests, quality assurance seeks to reassure end users by managing their expectations.

We are a well established partner of choice for national bodies who elect to outsource the task of assessment against quality standards. Our range of outsourced development, marketing, administration and assessment services deliver real benefits to our customers through improved participation and a reduction in operational costs of assessment:

  • Our assessment team act as ambassadors and experts within their field. Their engagement with the target audience allows us to provide relevant guidance on the development of standards
  • We have a wealth of administration expertise to streamline processes and significantly reduce costs
  • Our bespoke IT systems enable us to provide unique and constructive management information
  • Proven marketing capabilities ensure standards are promoted effectively to increase awareness and participation

For VisitEngland, we operate the National Quality Assessment Scheme, under the name of Quality in Tourism. This contract entails the administration and assessment of holiday accommodation in England to provide a star rating or accreditation. We:

  • Schedule over 25,000 assessments annually, including assessments for the National Quality Assessment Scheme
  • Handle a helpdesk which takes thousands of calls each month from various stakeholders
  • Market the scheme and maintain interest in partnership with VisitEngland
  • Liaise with a network of national industrial contacts to ensure communication is clear, coherent and consistent
  • Work with key accounts to provide them with the most up to date and relevant management information

For the Isle of Man, Jersey and Guernsey, we operate a similar service, with assessments completed annually in season.

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