Response on EASS Helpline

  • 05 Sep 2016 16:16

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In response to Liberty's call for a judicial review of the Government Equalities Office tendering process for the Equality Advisory and Support Service (EASS) Helpline Contract, Neil Malpas, the G4S Managing Director responsible for this service, said:

"We would welcome and support any review of the tendering process for the EASS helpline, which in our view was conducted very openly, professionally and competitively.
 
"We were awarded the contract on the strength of our work handling other complex call centres including the Department of Work and Pensions' (DWP) child maintenance options service. We have supported that helpline for separating parents over the past three years and feedback from callers and the DWP has been positive.
 
"We will bring that experience to the Equality Office's advisory service and ensure that our team has the knowledge, skills and training to provide clear, supportive and practical advice to people who turn to this helpline when they are concerned they have been discriminated against."
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